Returns
At Szleep, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help with our simple and convenient exchange policy.
Exchanges
We accept exchanges within 30 days of the original purchase date. If you are unhappy with your item, you can exchange it for another product of equal or lesser value or receive store credit for future purchases.
To be eligible for an exchange:
- The item must be in its original condition, unused, and with all packaging intact.
- You will need to provide proof of purchase (e.g., order confirmation or receipt).
Please note: Our store policy does not offer refunds for items without fault or that are not misdecribed. But you can exchange your item or opt for store credit to use on any future purchase.
How to Request an Exchange
To initiate an exchange, please contact our customer service team. We’ll guide you through the process and provide you with the return shipping address.
Damaged or Defective Items
If your product arrives damaged, defective or not as described, please contact us for a refund.
Non-Returnable Items
Certain items are non-exchangeable. Please review product descriptions for more details.
For any further assistance or questions about our exchange policy, feel free to contact our customer service team.